Customer Service Center Resources & Support Company Information Search The Site Contact Us
Resources & Support
Customer Utilities
Curve
Menu

Resources & Support

Frequently Asked Questions

FAQs

Every project is unique, but most questions have been asked before. Browse this list of FAQs to see if yours is one of them.

  1. At what resolution should I save my photos and graphics?
  2. How do I go about getting an estimate from you?
  3. Is white considered a printing color?
  4. Tips on how to save your design files
  5. What file format should I use when submitting my electronic document for printing?
  6. What is a "proof"?
  7. What is the Pantone Matching System?
  8. What kind of files do you accept?
  9. What type of products and services do you provide?
  10. When will my order be ready?
  11. Why do the printed colors look different from the colors on my screen?
  1. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  2. How do I go about getting an estimate from you?

    Just fill out our on-line estimate form and we'll get back to you shortly. If you want multiple estimates, if you have questions, or if you just don't like on-line forms, you can also request an estimate by email, by fax, or by phone.

  3. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  4. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  5. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  6. What is a "proof"?

    A proof is a document showing the type and artwork after they've been set, as they will appear on the finished job. You can make changes to a proof. We provide a proof by fax or email, or you can come in to the shop to see it. We will not print until you've approved the proof.

    Most proofs are black and white. For color jobs, we can approximate final colors with a color output device.

  7. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  8. What kind of files do you accept? We can work with almost any kind of file. As authorized Microsoft and Adobe Service Providers, we can work with most common software -- and some that aren't so common!

  9. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  10. When will my order be ready?

    We typically turn around jobs in five to seven business days, but that's just a ballpark figure. The real completion time will depend on our work load and your job's complexity. Some jobs can be finished in hours, others take more than a week. Let us know your deadline and we'll tell you if we can meet it. We go to great lengths to meet your most stringent requirements.

  11. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

Curve

Brentwood Printing
8630 Winton Road • Cincinnati, OH 45231
Phone: (513) 522-2679 • Fax: (513) 522-2692
E-mail: info@brentwood-printing.com


Copyright © 2009