Every project is unique, but most questions have been asked before. Browse this list of FAQs to see if yours is one of them.
- What kind of files do you accept?
- When will my order be ready?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- What kind of files do you accept?We can work with almost any kind of file. As authorized Microsoft and Adobe Service Providers, we can work with most common software -- and some that aren't so common!
- When will my order be ready?
We typically turn around jobs in five to seven business days, but that's just a ballpark figure. The real completion time will depend on our work load and your job's complexity. Some jobs can be finished in hours, others take more than a week. Let us know your deadline and we'll tell you if we can meet it. We go to great lengths to meet your most stringent requirements.
- What is a "proof"?
A proof is a document showing the type and artwork after they've been set, as they will appear on the finished job. You can make changes to a proof. We provide a proof by fax or email, or you can come in to the shop to see it. We will not print until you've approved the proof.
Most proofs are black and white. For color jobs, we can approximate final colors with a color output device.
- Why do I need to look at a proof if I've already given you everything I need to have done?
It's easy to misspell a word or make a "tiny" mistake that will ruin a whole job. We require a proof so that you can check to see that you haven't overlooked any mistakes, and that we haven't made any mistakes. Proofing helps everyone by catching errors before jobs are printed.
- Do I still need to approve a proof if I bring my work in on disk?
Sad to say, computers can introduce errors as well as prevent them! If two computers have trouble communicating, the result can be changes to your file. So we require a proof for all jobs, no matter how they come in.
- How do I go about getting an estimate from you?
Just fill out our on-line estimate form and we'll get back to you shortly. If you want multiple estimates, if you have questions, or if you just don't like on-line forms, you can also request an estimate by email, by fax, or by phone.
